Arrival & Departure Times

Check in time:- Pitches are available from 12.00pm and must be vacated by 12.00pm. Caravans are available from 4pm and are to be vacated by 10.00am. The caravan/pitch should be left clean and ready for incoming guests. If you are likely to arrive after 5.00pm it is essential that you telephone the park in advance of your arrival so that we can make arrangements for you.

Payment for your Holiday

Your pitch will be secure with a £10.00 non-refundable deposit and your caravan will be secured with a £25.00 non-refundable deposit. There is also a £50.00 refundable deposit on top of the balance for the caravans which needs to be paid when settling the balance. This balance will be refunded by cheque once the caravan has been checked on your departure.

Touring:

1:  With Less than 1 month Notice:      Payment in full at point of booking

2: With more than 1 month notice:      £15 non-refundable deposit

Static Holiday Home

1:  With Less than 1 month Notice:      Payment in Full at point of booking

2:  With more than 1 month notice:      £50 non-refundable deposit

Use of your touring pitch/caravan holiday home

Only those people listed on the booking form may occupy and use the pitch/caravan allocated. If unauthorized persons occupy or use the pitch/caravan your booking will be terminated and no refund allowed. Touring pitches will not be held after 10pm on the day of your arrival unless prior arrangements have been made with the park.

Unreasonable Behaviour

For the convenience of our guests we reserve the right to terminate a booking without compensation or refund where the unreasonable behaviour of the persons named on the booking or their guests might impair the enjoyment, comfort or health of other guests.

Safety and Insurance

All vehicles and caravans must be appropriately insured and certified in accordance with the road traffic act and current legislation.

Arrival Day

Please bring with you your receipt. If your booking is a late one and you do not receive a receipt, please bring with you some form of identification.

Spring Willows Leisure Park reserves the right to charge an administration fee of no more than £5.00 of an alteration is made to your booking within 8 weeks of arrival.

If you cancel your booking

If you cancel your booking the following charges will be applied:-

LENGTH OF TIME CANCELLATION CHARGE

• 8 weeks or more £10 deposit
• 6 weeks to 8 weeks 30% of total cost of holiday
• 4 weeks to 6 weeks 40% of total cost of holiday
• 2 weeks to 4 weeks 50% of total cost of holiday
• 1 week to 2 weeks 90% of total cost of holiday
• Less than 7 days 100% of total cost of holiday

Seasonal Tourers

Customers cancelling after arrival.  A 25% cancellation charge applies, further to which we re-calculate the tariff based upon the published daily rate.

Customers cancelling pre arrival.  A 25% cancellation charge applies